Cancellations

Orders can be cancelled within 7 days subject to the following: 

Written confirmation of cancellation is required.  
There will be a charge of 10% of the total order to cover the administration, packing and re-stocking of the goods.  
There will be a deduction for any additional costs that have been incurred, such as delivery charges.  
The remaining balance will be refunded to the original credit/debit card, subject to any bank charges. 
Orders for goods supplied to your own size, design or specification may not be cancelled.

Returns

Goods can be returned within 7 days subject to the following: 

Written confirmation is required.  
There will be a charge of 10% of the total order to cover the administration, packing and re-stocking of the goods.  
There will be a deduction for any additional costs that have been incurred, such as delivery charges.  
The remaining balance will be refunded to the original credit/debit card, subject to any bank charges. 
Orders for goods supplied to your own size, design or specification may not be returned. 
You will be responsible for returning the goods to us at your own cost and expected to take necessary precautions to prevent any damage in transit.
Goods must be returned in original condition and may not be returned after any form of treatment, cutting or alteration with anything including wood stain, wax, oil, or preserver.
Goods must be returned to our registered address through a tracked haulier or courier.